Policies & Returns
Payment & Billing
All our prices are in US Dollars. We accept credit card payments from Visa, MasterCard. Please note that some credit card companies may charge fees made on international purchases.
Some countries will impose custom duties to your order and may request these payments prior to delivery. Please inform yourself to your local customs department, as each country is different in the management and collection of its taxes and duties.
We charge a flat shipping rate of $20 worldwide for any order below $350 of purchases. The cost of shipping is free for any order over $350 of purchases (excluding gift cards).
The shipping cost includes handling and courier mail service from Bermuda to any international destination, but it does not include the various costs of clearing customs in your country, that you may have to pay in order to receive your parcel. Please contact your local authorities to find out if you will have to pay any custom duty taxes or other value added taxes in order to receive your parcel.
Your order will usually ship from Bermuda within 24 to 48 hours from the time you place your order (up to 72 hours if you place your order over the weekend). Once you order has shipped, we will send you a tracking number so you can monitor when you will receive your parcel. The shipping delay is usually 3-5 days once your order has shipped. Unfortunately, we cannot guarantee a delivery date. If your package has not arrived within the normal delay, please contact us so we help you investigate where your parcel is.
Merchandise may be exchanged or may be returned for a full refund in the original method of payment, within 7 days of receiving your HAMEC package. All merchandise returned for exchange or refund must be in perfect, sellable condition in its original packaging and accompanied by the original or gift receipt.
If you wish to return your item, contact us at firstname.lastname@example.org and we will supply you with a return label. Please provide us with the name of the product you are returning, your name, address, your order number along with the reason for the return. This information is important in order that we can expect the returned good and process it accordingly.